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Terms and Conditions of Purchase at BioGermanStore.al This document represents an agreement between BioGerman Store SHPK, with address Rruga Onhezmi, Saranda 9702, and the Client, who represents any entity that makes purchases electronically on the website www.biogermanstore.al. This agreement sets out the Terms and Conditions of purchase (hereinafter “Terms and Conditions”), which explain the rights and obligations of users of this site (hereinafter “Client” or “Buyer”) and BioGerman Store SHPK (hereinafter “Seller”). BioGerman Store SHPK has the right to change and update the Terms and Conditions at any time. Changes will be published on this website and will enter into force upon publication, without retroactive effect. By placing an order through the website www.biogermanstore.al, you accept and agree to all Terms and Conditions. If you do not agree, please do not use the website services. Purchase Conditions To make purchases electronically, the customer must be over 18 years of age and have full legal capacity to act. Account Creation BioGerman Store SHPK offers the possibility of creating a user account with accurate identification and payment data. The customer is responsible for protecting the password and security of his account. products The products and their characteristics are presented on the website www.biogermanstore.al. The seller has the right to change, suspend or stop the sale of products at any time for technical or other reasons. Product Price Product prices include VAT and are subject to change at any time. The price does not include shipping costs. Transportation Cost Shipping costs are determined depending on the order value and customer location and are clear on the website before completing the purchase. Order Fulfillment The customer is obliged to provide accurate data for the processing and delivery of the order. BioGerman Store SHPK has the right to refuse or cancel an order for various reasons, informing the customer in a timely manner. Payment Payment can be made through the methods offered on the site, including payment by card or cash on delivery. Bank details are handled with maximum security and are not stored on BioGerman Store SHPK servers. Product Delivery Delivery is made to the address provided by the customer and according to the deadlines set on the site. BioGerman Store SHPK is not responsible for delays caused by external factors. Product Returns The customer may return the products within 14 calendar days if they result in a manufacturing defect. The product must be returned unused, in the original packaging and with all documentation. Damaged or used products are not accepted.

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